Service Officer Wanted in Västerås

We are now looking for someone to help us during the summer holiday period in the role of service officer at the service office in Västerås.

We work with a service-oriented approach where you and your colleagues take joint responsibility for your mission and learning.

Main Responsibilities

As a service officer, you will provide quick and professional service to visitors by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborating authorities' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical mindset.

In your customer meetings, you will be supported by the various authorities' IT systems. In addition to introduction and training, time is set aside each day for you to familiarize yourself with the information you need to stay updated on news and changes related to the service office's operations.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven to provide our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has a positive demeanor and is quick to learn new knowledge.

We are looking for someone who has:

• An ongoing or completed academic education of at least 180 credits or equivalent knowledge gained through work experience
• At least two years of experience in a service profession where you have informed and guided customers in personal meetings
• Knowledge in information retrieval and experience using e-services

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working methods to customers' varying needs
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Additionally, it is advantageous if you have:

• Current and relevant experience from work or internships at state service offices under the auspices of Statens servicecenter, the Swedish Tax Agency, or the Swedish Social Insurance Agency

Other Information

The employment is temporary during the period of June - August. The position is 100%. Start date to be agreed upon. The position is located at the service office in Västerås. We do not have the opportunity for remote work.

Welcome with your application including CV and cover letter by February 5. To ensure a fair and accurate assessment, it is important that you provide the year and month for each employment along with a brief description of the tasks. If this information is not provided, we cannot make a correct assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 7-8 in Västerås.

Statens Service Center

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. Statens Service Center is tasked with making the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters involving several authorities.

As an employee with us, you have the opportunity for professional development, career advancement, wellness benefits, and a wellness hour each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential to the fullest, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the state value base. This means that we adhere to six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Please read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also a preparedness authority within the sector of economic security. Together, we are 1,500 employees.

Statens Service Center promotes a discrimination-free workplace with increased diversity and equality.

We have made a media call for our ads and do not welcome contacts from media and recruitment companies.